Refund, Returns & Cancellation Policy
Order Cancellation
- Orders can be cancelled at no extra cost if they have not yet been dispatched.
- To cancel your order, please contact us promptly at support@hilldrophoney.com.
- Once your order is shipped, it cannot be cancelled.
Returns & Eligibility
- Due to the perishable and consumable nature of honey and food products, we do not accept returns unless the item received is damaged, defective, or incorrect.
- If you receive a damaged or wrong product, please notify us within 24 hours of delivery with clear photos and order details at support@hilldrophoney.com.
- We will arrange a replacement or initiate a refund after investigating the case.
- To be eligible for a return or replacement, the item must be unused, with original packaging intact.
Refunds
- Once the return is approved and received, refunds will be processed to your original payment method within 5-7 business days.
- If your refund is delayed, please contact your bank or payment provider first. If issues persist, you may reach out to us at support@hilldrophoney.com.
Non-returnable & Non-refundable Items
- Products that have been opened, used, or are not in their original condition are not eligible for return or refund.
- Gift cards, promotional items, and opened food products cannot be returned.
Shipping for Returns
- In cases where a return is approved, we will provide instructions for the return shipment.
- Customers are responsible for safe packing and shipping of the product for return. Shipping costs for returns due to error or damage on our part will be covered by us.
Contact Us
For any questions about our refund, cancellation, or return policy, please contact us at: +917826889907/ Email us at support@hilldrophoney.com
