Introduction

Welcome to Hilldrop Honey (“we”, “our”, “us”, or “the Company”). By accessing or using www.hilldrophoney.com, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our Website or purchasing our products. If you do not agree with any part of these terms, please do not use our services.

Eligibility

Users must be at least 18 years old or have the involvement and consent of a parent or guardian to use this Website and make purchases.
By using this Website, you confirm that all information provided is accurate and complete.

Products, Orders & Pricing

All products listed are subject to availability. We reserve the right to limit order quantities or discontinue any product at any time without prior notice.
We put every effort to ensure product descriptions, images, and prices are accurate. However, minor differences due to packaging or product updates may occur.
All prices are in INR unless otherwise stated and are subject to change without notice. The price charged will be the price at the time of order placement.
Orders are confirmed only upon receipt of payment and a confirmation email from us. We reserve the right to refuse or cancel any order due to suspicion of fraud, incorrect pricing, or product unavailability.

Payment

Payments must be made through the methods provided at checkout. By submitting payment information, you authorize our payment service provider to process your payment securely.
In the event of a payment failure or chargeback, the order will not be processed.

Shipping & Delivery

Orders are processed and dispatched within the timeline specified on the Website, subject to product availability.
Shipping is available within India to the address provided at checkout. Delivery timelines are estimates and may vary due to factors outside our control.
We are not liable for delays, losses, or damages arising from third-party courier services or incorrect/incomplete shipping addresses provided by customers.

Returns, Refunds & Cancellations

Due to the consumable nature of honey and other food products, returns and refunds are only accepted in cases of damage, defect, or receipt of an incorrect product.
Requests must be sent to support@hilldrophoney.com within 24 hours of delivery and must include photographs and a description of the issue.
Approved refunds are processed to the original payment method within 5-7 business days after the returned item is received and inspected.
Orders can be cancelled only before dispatch. Once shipped, orders cannot be cancelled, changed, or redirected.
For complete details, please refer to our Returns & Refund Policy.

Intellectual Property

All Website content, including but not limited to logos, images, text, graphics, and product descriptions, are the property of Hilldrop Honey and protected by copyright and trademark laws.
Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

User Conduct

Users may not use the Website for unlawful, fraudulent, or harmful purposes.
Transmission of any worms, viruses, or destructive code is prohibited.
Harassment, abuse, or impersonation of others through the Website is not tolerated.

Indemnification

You agree to indemnify, defend, and hold harmless Hilldrop Honey and its affiliates, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of the Website or violation of these terms.

Limitation of Liability

Hilldrop Honey’s liability is limited to the value of the products purchased. We are not liable for any indirect, incidental, or consequential damages arising from use of our products or Website.

Privacy Policy

Use of the Website and purchases are also governed by our Privacy Policy, available on the Website.

Governing Law

These terms are governed by the laws of India. Disputes arising under these terms shall be resolved exclusively in the courts of Tamil Nadu, India.

Changes to Terms

Hilldrop Honey reserves the right to update or modify these terms at any time without notice. Please review this page periodically for changes.

Contact Information

For any queries regarding these Terms & Conditions, please email us at support@hilldrophoney.com